Shipping Policy
- Shipping Policy
Shipping Policy
Our goal at KumarEnergy Solar Solutions is to supply your solar products in a timely, safe, and effective manner. Please see the following for our shipping policy:
1. Shipping Coverage
At the moment, we transport our goods to all of India’s major cities and towns. Timelines for deliveries may differ for specific or remote areas.
2. Processing Time
After payment confirmation, orders are handled in one to three business days. After your product is shipped, you will receive an email confirmation along with tracking information.
3. Shipping Time
Your location determines the delivery time:
- Metro Areas: three to five working days
- Other Regions: 5–7 working days
- Remote Areas: 7–10 working days
Please be aware that these are only estimates and could be impacted by unanticipated circumstances like bad weather, delayed couriers, or national holidays.
4. Shipping Charges
- Shipping is free for orders over ₹5,000.
- Orders under ₹5,000 will be subject to a normal shipping fee, which is determined at checkout and is dependent on weight and delivery location.
5. Order Tracking
You will receive an email or SMS with a tracking ID as soon as your order ships. The website of the courier partner allows you to track your shipment.
6. Damaged or Lost Items
Please inform us with pictures and your order details within 48 hours of delivery if your package is lost or damaged during transportation. We will look into the matter and, depending on the circumstances, either a replacement or a refund.
7. International Shipping
We do not currently provide international shipping. As we extend our delivery services throughout the world, stay tuned.
Contact Us
If you need assistance with a return or refund, or if you have any questions concerning this policy:
- +91 95184-75446
- ke9730817@gmail.com
- M/s Kumar Enterprises: Ladwa Road, Near SBI Bank, Pipli, Kurukshtera. 136131